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[Remote] Home Shopping Dept Manager/DUG-Alexandria
Note: The job is a remote job and is open to candidates in USA. Albertsons Companies is a leading food and drug retailer in the U.S., and they are seeking a Home Shopping Dept Manager to lead and innovate in their Home Shopping operations. The role involves overseeing order management, ensuring customer satisfaction, and facilitating training for Home Shopping employees.
Responsibilities
- Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners
- Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Director
- Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh
- Perform initial validation “smoke” test hosted by Corporate Implementation team
- Facilitate training for all Home Shopping employees, including “on-demand” employees
- Ensure all Home Shopping employees are following proper processes and procedures
- Ensure customer satisfaction with the Home Shopping experience
- Ensure all orders are shopped and staged on time prior to customer arrival time
- Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness)
- Facilitate store employee awareness, have Home Shopping huddles throughout the day
- Ensure service centric customer facing employees can answer all Home Shopping FAQ’s
- Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customers
- Facilitate customer awareness of Home Shopping services
- Drive sales visiting neighboring businesses explaining Home Shopping services
Skills
- Excellent customer service skills
- Possess good communication skills, both verbal and written
- Strong teamwork and interpersonal skills
- Possess leadership skills and the ability to influence the work of others
- Must be able to motivate team members to achieve department goals
- Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable
- Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time
- Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds
- Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities
- Possess ability to concentrate and deal with frequent interruptions
- Willingness to work independently in a fast-paced environment
Benefits
- Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
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