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Billing Operations Analyst 2 | Twilio | Remote (USA)

December 31, 2025

See yourself at Twilio Join the team as our next Billing Operations Analyst Who we are & why we’re hiring Twilio powers real-time business communications and data solutions that help <a target="_blank" rel="noreferrer noopener nofollow" href="https://customers.twilio.com/">companies and developers worldwide</a> build better applications and customer experiences. Although we’re headquartered in San Francisco, we’re on a journey to becoming a globally antiracist company that supports <a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/diversity">diversity, equity & inclusion</a> wherever we do business. We employ thousands of Twilions worldwide, and we’re looking for more builders, creators, and visionaries to help fuel our growth momentum. About the job Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view not only financial and who lives<a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/values"> the Twilio Magic</a> They also have: Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service. Responsibilities You’ll be: <ul class="wp-block-list"> <li>Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries.</li> <li>Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting.</li> <li>Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Financial ERP system.</li> <li>Participating in external and internal audits, as requested. </li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul class="wp-block-list"> <li>Strong experience in the area of Billings / Revenue / Order to Cash.</li> <li>Demonstrated problem-solving, strong interpersonal and communication skills.</li> <li>Experience working with NetSuite, Zuora and Salesforce is advantageous, although not essential.</li> <li>Solid experience working with large volume transactions with strong attention to detail.</li> <li>Advanced Excel user: able to handle very large raw data sets using pivots and other functions such as VLOOKUPS.</li> <li>1-3 years experience in an Operations role.</li> <li>Periodic weekend work will also be essential for this role.</li> <li>Third level qualification in Accountancy, Finance or a Business related discipline or equivalent experience.</li> </ul> Location This role will be located in our Bengaluru, India office or alternatively working remotely in India. Minimal travel is anticipated. What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That’s why we seek out colleagues who embody our values — something we call<a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/values"> Twilio Magic</a>. Additionally, we empower employees to build<a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.org/impact-fund/"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you’re ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn’t what you’re looking for, <a target="_blank" rel="noreferrer noopener nofollow" href="https://www.twilio.com/company/jobs#open-positions">please consider other open positions</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...