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Guest Services Representative (Part-Time)

December 31, 2025

<undefined> </undefined><div style="text-align: center;">The need for additional staff in this role varies.</div><div style=" text-align: center;" id="isPasted">Communication to candidates may be infrequent. We encourage you to reach out if you have any questions. </div><div style=" text-align: center;"> </div><div style="text-align: center;">Target starting wage between $18.00 - $19.50/hour</div><div> </div><div>The City of Kennewick Parks, Recreation & Facilities Department is currently accepting applications for the position of Guest Services Representative. The City is dedicated to provide the very best customer service possible and is seeking friendly, knowledgeable, enthusiastic individuals to join our team! The successful candidate(s) are the first impression that our community members interact with at our Recreational locations. Hours: Year-round, variable hours up to 29 hours per week or less (but not guaranteed) and will include days, evenings, weekends and holidays. </div>CORE VALUE STATEMENT The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship, and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions. SAFETY STATEMENT We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans. CLASSIFICATION SUMMARY Guest Services Representatives are responsible for providing excellent customer service to customers and visitors throughout the City’s recreation facilities. Guest Services Representatives demonstrate friendly and professional service and demonstrate enthusiasm for providing a positive recreation experience for all guests.ESSENTIAL DUTIES The following list reflects the essential job duties and responsibilities of this classification but is not all-inclusive. Guest Services Representatives will perform other related duties as assigned. <ul><li>Greets all customers enthusiastically and professionally, and includes both in-person and over the phone interactions.<li>Answers phones, directs calls as appropriate, and takes messages when needed.<li>Assists full time recreation staff with minor set up and take down of special events and rentals.<li>Assists full time recreation staff with small departmental projects. <li>Manage respective City facilities after traditional City business hours. <li>Accepts payments and processes transactions for special events, class enrollments, and facility rentals; performs daily cash drawer close out.<li>Performs a variety of clerical duties including copying, generating reports, entering data, emailing, and assisting recreation staff.<li>Ensures all customers follow the program and facility use rules and policies.<li>Performs basic cleaning and light janitorial functions as needed.<li>Provide first aid and emergency response when required.<li>Follows proper procedures for opening and closing the facility for daily business.<li>Any other responsibilities that would be required to maintain effective operations of the facility.</ul>MINIMUM QUALIFICATIONS <ul><li>Must be able to work evenings, weekends, and holidays.<li>Must possess a high school diploma or equivalent.<li>Must have at least two (2) years of full-time customer service experience, including retail or hospitality experience.<li>Must possess basic computer skills and be proficient in Microsoft Office software.<li>Must be punctual and show up for work on time.<li>Must demonstrate clear and effective communication skills.<li>Must demonstrate the ability to remain calm and professional in difficult situations.<li>Must demonstrate flexibility and adaptability to changing priorities.<li>Must demonstrate a positive attitude and be able to work with a diverse range of customers, visitors, vendors, and coworkers.<li>Must adhere to a dress code and maintain a professional appearance at all times.<li>Spanish-speaking candidates is highly desirable.</ul> Additional requirements: <ul><li>Must successfully pass a criminal background check and professional reference check.<li>Must obtain current CPR/First Aid certification within 3 months of employment. </ul>Physical Requirements: To perform the essential functions of the classification, incumbents must be able to meet the following physical requirements: must regularly speak and hear; must read and see, including close vision, color vision, peripheral vision, and depth perception; must sit or stand for extended periods; must regularly demonstrate fine motor skills; and must occasionally exert up to 50 pounds of force and routinely exert up to 10 pounds of force. WORK SCHEDULE This is a year-round, variable-hour position expected to work fewer than 30 hours per week. Evening, weekend, and holiday work is required. This classification is non-exempt under the FLSA.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...