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Sales Support Specialist
This Opportunity is not remote and will be based out of the Totowa NJ office
Be part of the future!
We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.
What we offer:
Competitive Starting Pay
Paid Training
Global Advancement Opportunities
Company Vehicle (as applicable)
Referral Bonuses
Comprehensive Benefits
Medical/Dental/Vision insurance
Health Savings Account (HSA)
Life Insurance
401(k) savings plan with company match
Short-Term and Long-Term Disability
Employee Assistance Program
Wellness Program
And More!
Check us Out: A Day in the Life of the Building of the Future
What you will do:
The Sales Support Administrator role is accountable for virtually all aspects of processing orders secured by the sales team and ensuring booking packages are completed within a 30-day period of order date.
The individual is the main point of contact for sales to resolve gaps in booking materials, order information, customer master data, and payment/billing details for orders they process.
The Sales Support Administrator roles will report to local sales managers and have joint accountability to the Fire Domain program leader.
How you will do it:
Booking Motions – Processing Orders from Customers to JCI through our branch sellers
Pre- upload review
Review Booking Checklist for each job
Sales Admin gathers missing items OR pushes back to salesperson PRIOR to submission
Ensure Original proposal and contract/PO
Review PO for accuracy and content
Pursue Customer signatures
Create/Align Accurate Customer Master
New Customer creation in ERP
Obtain Certificates
Insurance Certificate
Tax Exempt Certificate
Validating credit level
Initiate Legal Review
Ensure the DOA process for booking is followed and all approvals are obtained
Work through the Government compliance process and approval
Process Change Orders
NON-Booking motions
Coach sellers for process improvement
Weekly call on booking progress
Monthly Metrics review Supervisors and Sales Leaders
First Pass Yield of orders through the process
Deals left after close
Aged POs
Letter of Intent booking resolution
Bid and Performance Bond Requests
Pre-Qualification for pre bids
Support Dispute Management as needed
OTC Management
Contribute to delivering the annual secured volume by acting as a strong liaison between the Sellers, Sales leaders, Sales BPLs, and the Sales Support Admin personnel. Maintain awareness on results and countermeasures for underperforming markets. Support the domain and OTC team by building targeted improvement plans.
What we look for:
3-5+ years related order processing, office management, AR, AP and/or credit.
Prior payroll data entry experience a plus.
Proficiency in a Windows operating environment, including e-mail and Microsoft Office software. Advanced user in MS Excel, specifically.
Strong interpersonal skills and decision-making ability.
Effective and professional communication and organization skills.
Proficiency in ERP tools.
HIRING HOURLY RANGE: $25.00-37.50 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at
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