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Customer Service Support Representative - US Remote

December 31, 2025

LabCorp is seeking a remote Customer Service Support Representative to join our Maternal Serum Screening team. This position will be remote and work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer-centric team in an innovative company.<div><div><div><div><div><div><div><div><div>**Pay Range: $18/hr - $21/hrAll job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday-Friday, 8:30am-5:00pm ESTBenefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please <a href="https://careers.labcorp.com/global/en/us-rewards-and-wellness" target="_blank">click here</a>. Job Responsibilities<ul><li>Act as a liaison between LabCorp, the customer base, and patients</li><li>Resolve routine customer requests and recalculations via inbound, outbound calls, or via email.</li><li>Speak with customers in a courteous, friendly, and professional manner using protocol procedures</li><li>Inquire, clarify, and confirm customer requirements and understanding of the solution</li><li>Provide additional customer education and information as needed</li><li>Work in multiple databases to research complex issues and questions</li><li>Notify clients of test results in a timely and accurate manner</li><li>Review test forms for accuracy and report any discrepancies</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance</li></ul>Requirements<ul><li>High School Diploma or GED equivalent required</li><li>Associate's degree or higher is preferred</li><li>Previous experience in a customer service role</li><li>Experience working in a contact center/call center environment is preferred</li><li>Prior healthcare industry, such as a physician's office or a hospital, is highly preferred</li><li>Intermediate to Advanced computer skills required.</li><li>Knowledge of Microsoft Office suite is required</li><li>Experience with Salesforce.com and/or Laboratory Information Systems is preferred</li><li>Strong verbal and written communication skills and excellent ability to listen and respond</li><li>Must be courteous with a strong customer service orientation</li><li>Excellent multitasking abilities required</li><li>Strong flexibility and the ability to manage and adapt to changing priorities quickly</li><li>Bilingual in English and Spanish is preferred</li></ul>Application Window Open Through: December 20th, 2025**Pay Range: $18/hr - $21/hrThis position is remote based in the U.S.If you're looking for a career that offers opportunities for growth, continual development, professional challenge, and the chance to make a real difference, apply today!</div></div></div></div></div></div></div></div></div>Labcorp is proud to be an Equal Opportunity Employer:Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our <a href="https://careers.labcorp.com/global/en/accessibility" target="_blank">accessibility site</a> or contact us at <a href="mailto:Disability_apply@LabCorp.com" target="_blank">Labcorp Accessibility.</a> For more information about how we collect and store your personal data, please see our <a href="https://www.labcorp.com/about/web-privacy-policy" target="_blank">Privacy Statement</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...