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Banker, Personal
Job Overview
Business Segment: Personal & Private Banking
Location: NG, DT, Warri, Warri - Sapele Road
Job Type: Full-time
Job Ref ID: A-0001
Date Posted: 12/17/2025
Job Description
To proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer's needs in accordance with each of personal banking segment's value proposition. To provide an efficient personal banking service and support to a portfolio of branch-based clients across the various segments. To achieve expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
Key Responsibilities
Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer's needs and priorities
Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities
Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer's relationship with the Bank appropriately.
Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc)
Qualifications
University Degree
Experience
At least 3 years' experience banking experience with a strong background in relationship management.
Additional Information
Behavioural Competencies:
Articulating Information
Embracing Change
Establishing Rapport
Following Procedures
Managing Tasks
Meeting Timescales
Producing Output
Seizing Opportunities
Showing Composure
Team Working
Upholding Standards
Valuing Individuals
Technical Competencies:
Active Listening
Banking Process & Procedures
Customer Understanding ( Consumer Banking)
Product and Services Knowledge
Product Knowledge (Consumer Banking)
Risk Identification
Telephone Caller Handling
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or
