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Senior Sales Support Specialist (Remote)

January 2, 2026

Job Title:Senior Sales Support Specialist (Remote)Job DescriptionWe are looking for a Sales Support Specialist to join our team! The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks.A NEW CAREER POWERED BY YOU<h3></h3>Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a remote Sales Support Specialist position at Concentrix is just the right place for you!As a remote Sales Support Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Along the way you will have access to excellent training opportunities to grow and an attractive benefit package, including, medical insurance and more. At Concentrix, you can Own Your Future!<h3>WHAT YOU WILL DO IN THIS ROLE </h3><div><ul><li>Maintain quote documentation with accurate pricing and configurations</li><li>Maintain sales demonstration tools and applications to support sales teams</li><li>Work within a few sources of data/systems to produce an outcome with some variability</li><li>Develop and deliver sales presentations and trainings</li><li>Maintain up-to-date awareness of company activities and industry trends</li><li>Provide follow up on opportunities or inquiries</li><li>Work with customers in person, by phone, email, or live chat to help diagnose problems and research information about the use of a product or service</li><li>Troubleshoot problems and assist customers to understand why a product is notworking or service is not meeting expectations</li><li>Identify and summarize moderately complex issues for management review</li><li>Enter and maintain all necessary data and information to remain compliant with all FDA requirements.</li><li>Work with customers by phone or email to help diagnose problems and research information about the use of a product or service</li><li>Other responsibilities, as assigned</li></ul></div>YOUR QUALIFICATIONS<ul><li>2+ years of experience in Support role</li><li>2+ years working in a call center environment</li><li>Knowledge of Microsoft products</li><li>Have necessary skills for email, phone and video communication</li><li>Handle confidential information with complete integrity</li><li>Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines</li><li>Accustomed to identifying and recommending corrective action for moderately complex issues</li><li>Experience following scripts and processes according to contractual agreements</li><li>Experience learning new technology and data</li><li>Strong attention to detail</li><li>Comfortable working with multiple technology platforms and navigating multiple screens</li><li>Ability to work Monday through Friday, 10 a.m. - 7 p.m. central standard time.</li></ul><h3>WHAT’S IN IT FOR YOU</h3>One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:<ul><li>The base salary range for this position is $36,200 -$40,900, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. (Pay rate will not be below applicable minimum wage)</li><li>DailyPay enrollment option to access pay "early," when you want it</li><li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more</li><li>Health and wellness programs with trained partners to help promote a healthy you</li><li>Mentorship programs that support your rewarding career journey </li><li>Work-from-home convenience with company-supplied technologies</li><li>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support</li><li>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more</li></ul>The deadline to apply to this role is June 2nd, 2025Location:USA, TN, Work-at-HomeLanguage Requirements:English (Required)Time Type:Full time2025-04-30 Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" target="_blank">Job Applicant Privacy Notice for California Residents</a>Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites: •<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf" target="_blank">English</a>•<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf" target="_blank">Spanish</a>To request a reasonable accommodation please click <a href="https://jobs.concentrix.com/global/en/reasonable-accomodation" target="_blank">here</a>.If you wish to review the Affirmative Action Plan, please click <a href="https://jobs.concentrix.com/global/en/affirmative-action" target="_blank">here</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...