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Senior Manager, Travel & Entertainment, National Client Group
About the position
The role of the Senior Manager, Client Management - Travel and Entertainment, offers the opportunity to leverage strong relationship management, consultative selling, strategic thinking, and innovation skills to drive incremental American Express spend with merchants, while working in a challenging and collaborative environment. This is a unique and high-profile opportunity for an experienced relationship manager to oversee a \$5.0B portfolio of some of our largest and most strategic merchants in the Lodging Industry such as Auberge Resorts, Montage Hotels and Resorts, Omni Hotels and Resorts and Loews Hotels. This position is for a professionally mature business leader who can take ownership of high profile and complex initiatives with multiple senior-level touch points across the company. A robust strategic background, an ability to think innovatively, strong financial and analytical skills, and the ability to lead in a fast-paced and highly complex and matrixed environment is required.
Responsibilities
- Drive charge volume growth, revenue and profitability using in-depth knowledge of merchant's business/industry and American Express Products and Services
- Develop innovative partnerships and negotiate profitable deal constructs for card acceptance and marketing agreements
- Uncover opportunities to increase spend on American Express products through innovative marketing and partnership opportunities and through creation of profitable deal constructs, value levers, and pricing scenarios
- Optimize client profitability and develop various pricing proposals and strategic growth plans
- Cultivate and leverage relationships across American Express and the merchant to identify and implement solutions to grow and expand share
Requirements
- Experienced relationship manager with proven ability to develop strong client relationships, sell-in B2C and B2B programs and initiatives, and uncover new opportunities to grow revenue and share
- Must demonstrate executive presence internally and externally, with the ability to lead senior level discussions with clients to influence decision-making and drive results
- Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth
- Ability to influence others and work collaboratively across Amex teams to ensure seamless integration with key partners in Membership Rewards, Marketing, Finance, Pricing, Risk, Operations and Legal
- Proven consultative selling skills with a demonstrated ability to close deals and drive results on a timely basis
- Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and knowledge of financial statements
- Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
- Strong verbal, written, and analytical skills; ability to manage effectively upstream
- Bachelor's degree preferred, MBA a plus
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
