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Airline Customer Service Representative - Work From Home
Job Summary
Houston Skilled Consultancy is seeking highly motivated and customer-oriented individuals to join our team as Airline Customer Service Representatives. This is a remote position where you will assist airline passengers with inquiries, reservations, flight changes, and general travel concerns. If you have excellent communication skills and enjoy problem-solving, this role is perfect for you.
Key Responsibilities
- Handle inbound and outbound customer service calls, emails, and chat inquiries.
- Assist customers with flight reservations, cancellations, rebookings, and ticket modifications.
- Provide information on airline policies, baggage rules, check-in procedures, and flight status updates.
- Address customer concerns and complaints in a professional and empathetic manner.
- Coordinate with airport and airline staff to ensure smooth operations for passengers.
- Process refunds, vouchers, and travel credits when necessary.
- Maintain accurate customer records and follow data protection guidelines.
- Meet performance targets, including call handling time and customer satisfaction scores.
Required Skills and Qualifications
- High school diploma or equivalent (Bachelors degree is a plus).
- Prior customer service experience, preferably in the travel, hospitality, or airline industry.
- Strong verbal and written communication skills.
- Ability to work independently and manage multiple tasks efficiently.
- Proficiency in using computer systems, reservation platforms, and CRM software.
- Strong problem-solving and conflict-resolution skills.
- Multilingual candidates are a plus (especially Spanish, French, or Mandarin).
Experience
- Minimum of 1-2 years of customer service experience (airline or travel industry preferred).
- Previous experience working remotely is an advantage.
Working Hours
- Flexible shifts available, including evenings, weekends, and holidays.
- Must be available for a minimum of 30 hours per week for part-time roles.
- Full-time employees work 40 hours per week on rotating shifts.
Knowledge, Skills, and Abilities
- Excellent listening and problem-solving abilities.
- Strong attention to detail and organizational skills.
- Ability to work in a fast-paced, high-pressure environment.
- Tech-savvy with the ability to quickly learn new software and systems.
- Ability to remain calm and professional when dealing with difficult customers.
Benefits
- Competitive salary and performance-based incentives.
- Paid training and ongoing career development opportunities.
- Health, dental, and vision insurance (for full-time employees).
- Paid time off, sick leave, and holiday pay.
- Employee travel discounts on flights and other travel services.
- Work-from-home flexibility with all necessary equipment provided.
Why Join Us?
- Work for a reputable consultancy providing excellent career growth opportunities.
- Be part of a dynamic, diverse, and supportive remote work environment.
- Enjoy the flexibility of working from home while making a real impact on travelers.
- Receive continuous training and skill development to enhance your career.
How to Apply
If you are passionate about customer service and have a strong interest in the airline industry, we encourage you to apply!
To Apply: Submit your updated resume along with a cover letter highlighting your relevant experience to us. Join Houston Skilled Consultancy today and be a key player in delivering exceptional airline customer service from the comfort of your home!
