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[Remote] Onboarding Specialist- ES
Note: The job is a remote job and is open to candidates in USA. Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive range of products and services. The Onboarding Specialist is responsible for managing key mailboxes and ensuring smooth transitions during the onboarding process while delivering outstanding service to clients.
Responsibilities
- Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance
- Investigate billing discrepancies, process adjustments, and manage invoicing and collections
- Receive customer onboarding forms, build account in Salesforce, D365, EQAI & AESOP. Communicate with Credit, Customer Service and Sales regarding new account builds
- Send Contracts to GM's for execution. Upload executed contracts to D365 & Salesforce, Call Customers to welcome them to Republic Services, follow up with an email introducing customer to customer service, sales and project managers and provide executed copies of contracts to customers
- Receive work orders from the field, build D365 projects
- Receive purchase orders from customers, confirm pricing and terms and enter/upload into EQAI for billing
- Receive returned invoices/emails from customers-- identify and locate correct contact information to resend invoices to customers
- Receive requests for audit support to pull contract and purchase order copies as needed
- Participate in UAT testing for D365/EQAI/Salesforce updates
- Customer Account maintenance: update Sales Tax Exemptions, profile fees, EIR/EEC Fees, customer service contacts, sales contacts, purchase order requirements, adding billing projects, updating contracts on file
- Performs other job-related duties as assigned
Skills
- Knowledge of basic accounting processes
- Ability to work within a team environment and handle multiple assignments simultaneously
- Proficient with Microsoft Office, DocuSign, and PDF writer
- Detail Oriented for information accuracy
- Ability to read, analyze and interpret company documents (i.e. credit applications, service agreements)
- Strong problem-solving skills
- Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations
- 2 - 4 years of data entry experience; including the ability to type a minimum of 35 words per minute
- Customer Service experience
- Billing experience
- High School Diploma - preferred
- Knowledge of D365, EQAI and Salesforce
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
Company Overview
Company H1B Sponsorship
