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[Remote] Epic Application Analyst/Coordinator
Note: The job is a remote job and is open to candidates in USA. Yakima Valley Farm Workers Clinic is a leading community health center in the Pacific Northwest, dedicated to providing comprehensive healthcare services. The Epic Application Analyst/Coordinator is responsible for supporting and maintaining Epic systems, working closely with stakeholders to ensure their needs are met and providing technical support during implementations.
Responsibilities
- Designs, develops, implements, maintains, and troubleshoots Epic systems
- Monitors and evaluates systems and takes action to resolve any issues
- Observes end users and utilizes knowledge of workflow to make recommendations for system innovations and improvements
- Works with clinical, operational, and administrative stakeholders to understand their needs. Gathers system requirements from stakeholders and makes modifications to the system as appropriate
- Evaluates need for hardware and software upgrades, modifications and repairs. Performs adequate testing to troubleshoot new and existing equipment. Ensures compatibility and operability with existing systems
- Performs technological feasibility studies for Epic Systems implementations or enhancements
- Plans, executes, and finalizes Epic systems projects. Performs cost-benefit analysis, documents project scopes, and designs implementation plans
- Provides technical support during implementation and installation of Epic Environment systems and associated 3rd party products
- Serves as primary contact for the Epic Environment and provides consultation and information to decision makers regarding the Epic system
- Provides consultation and support to end users regarding their technical issues
- Coordinates and performs in-depth system software testing, including regression, system and ad-hoc testing
- Works with vendors on existing or new systems
- Maintains tracking systems to ensure issues are reported and resolved in a timely manner
- Works with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented, reflected and enforced for the systems they are responsible for
- May be assigned responsibility to ensure the timely provisioning and de-provisioning of appropriate levels of access for the systems that they support
- May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon) to engage with business partners and provide IS support as needed
Skills
- Bachelor's Degree in a Computer or Healthcare field. Four years' experience working in a healthcare setting with Epic and/or applications support may be substituted for the required education
- Two years of experience in a healthcare setting and/or technical environment supporting applications and working with end users
- Valid Driver's License and proof of automobile liability insurance coverage
- Knowledge of hardware, software, and peripheral equipment and troubleshooting techniques
- Knowledge of clinical workflows and clinical business systems
- Knowledge of system security concepts in including provisioning and access management governance
- Ability to assess various equipment and procedures and make recommendations for improvements
- Ability to work with gather system requirements
- Ability to document clinical and business processes and procedures
- Ability to design, build, and execute comprehensive workflow-based test plans and scripts
- Ability to effectively manage multiple, concurrent priorities
- Ability to develop effective working relationships to gain trust and establish credibility at all organizational levels
- Ability to lead group discussions and guide them to make key decisions
- Effective project management capability throughout the project lifecycle of planning, organizing, managing, and finalizing outcomes
- Ability to analyze complex data and communicate observations in a simplified manner
- Strong analytical and decision making skills to be able to assess the root cause of an issue and determine an optimal solution
- Effective verbal, written and listening communication skills
- Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel, Visio and PowerPoint
- Experience in a healthcare setting is preferred
- Previous Epic systems experience is preferred
- Epic Certificate Training Status preferred, or ability to acquire an Epic Certificate Training Status within 90 days of completed training
- Clinical certifications, licenses, or credentials may be preferred
- Knowledge and familiarity with various project management methodologies including traditional waterfall and Agile methodologies preferred
Benefits
- 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
- Profit sharing & 403(b) retirement plan available
- Generous PTO, 8 paid holidays, and much more!
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