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Manager, Customer Strategy - Marketing (Onsite)
Role Specific Information Job Description Our Marketing team is hiring a customer-focused consultant who works across teams to strengthen connections between the brand, products, and customers. In this role, you’ll use customer insights and data to understand what drives behavior and turn those findings into strategies that boost engagement, attract new customers, and fuel company growth. What You’ll Do Drive competitive and customer insights to shape product, marketing, and brand strategies Analyze and synthesize customer data and research to uncover customer behavior trends and deliver strategic recommendations Inform annual and seasonal marketing strategies by surfacing consumer needs and identifying brand, marketing, and content opportunities Provide strategic support to seasonal content teams, ensuring customer insights guide product and marketing decisions Supports competitive and customer insights needs to influence product decisions including brand go-gets and product buy insight support Build trusted relationships across marketing strategy, category GMs, and cross-functional teams Translate high-level strategy into action in partnership with Insights, Analytics, and Marketing teams Additional tasks may be assigned What Skills You Have Required 5+ years relevant experience Brings an analytical mindset and is able to quickly translate customer data into actionable insights Detail-oriented, strategic thinker with strong analytical skills Adept at collaborating across functions and levels to deliver strategic support and uncover growth opportunities Proven ability to influence change and drive strategy Proven ability to work creatively and analytically in problem-solving environment Ideally consulting experience, or experience in influencing executive leadership This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays. Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the “What You’ll Do” Section Ability to maintain prompt and regular attendance as set by the company Ability to work at least 8 hours per day, occasionally longer when necessary to meet business needs, 5 days per week Ability to comply with dress code requirements Ability to learn and comply with all company policies, procedures, standards and guidelines Ability to give direction and receive, understand and proactively respond to direction from leadership and other company personnel Ability to work as part of a team and interact effectively and appropriately with others Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes Ability to satisfactorily complete company training programs Perform work in accordance with the Physical/Cognitive Requirements section Physical/Cognitive Requirements Ability to use a personal computer for tasks such as communicating, preparing reports, etc. Ability to plan, prioritize and monitor activities across business units Ability to complete or oversee the completion of assigned projects in a timely manner Ability to comply with health and safety standards Our purpose at Kohl's is to take care of families' realest moments. Kohl’s has been caring for families for more than 60 years, both the unique and diverse families that shop us every day and the Kohl’s family we all belong to. Caring is something that is core to who we are as a brand, and we believe that truly caring means being there for the good stuff, the bad stuff and the real stuff. Kohl’s is committed to creating a healthy and safe workplace for our associates. We seek out talent that shares our values and strive to support their journey toward fulfillment at work, at home and within our communities.
