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Health Information Management Lead

January 2, 2026

Overview Summary/Objective:Primarily responsible for leading Confluent Health’s processes for releasing medical record information to our patients, insurance agents, health care institutions, attorneys, etc., in accordance with Federal and State laws. This role will onboard, oversee and manage any vendors engaged to release protected health information according to established policies and procedures. Drives consistent release of medical record information processes across all Confluent Health outpatient physical therapy locations. Assists with other compliance related functions within the compliance department as directed or needed. About Confluent Health:We believe in the power of meaningful work that impacts lives. As a nationwide network of musculoskeletal (MSK) health companies, we are transforming healthcare by strengthening private practices, developing and educating highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. Schedule: Full-time position - 40 hours/week Monday through Friday, Day Shift. This is a remote position. We offer outstanding benefits for a Billing Specialist including:<ul><li>401k with a match</li><li>Health/dental/vision coverage</li><li>Company paid life insurance</li><li>A generous PTO plan with unique maternity benefits and much more!</li></ul> Responsibilities This is a remote position Pay $65,000-85,000 Essential Functions<ul><li>Implement processes to ensure requests for protected health information from patients, family members, insurance companies, attorneys, court orders/subpoenas, physicians and/or their office staff, other health care facilities and other third parties are released in accordance with state and federal laws as well as Confluent Health policies.</li><li>Collaborate effectively with outpatient physical therapy partners to migrate existing health information management towards a consistent process.</li><li>Submits requests to medical records vendor for processing as needed.</li><li>Collaborates with appropriate functional departments and staff to investigate and resolve issues related to documents such as accounting for disclosures, record retention, etc. </li><li>Maintain an organized view of medical records stored across the organization.</li><li>Monitors key performance reports to ensure vendor accountability, compliance with HIPAA timelines for release of medical records and prompt resolution of deficiencies.</li><li>Attends all meetings with vendor to monitor volumes, turnaround times, and other key metrics to ensure vendor consistently meets established service levels. </li><li>Shares results from vendor reports with leadership.</li><li>Works collaboratively with vendors to ensure optimization of technical systems that support ROI operations and excellence in customer service.</li></ul>Other Responsibilities<ul><li>Adheres to the organizational policies and procedures.</li><li>Maintains strict confidentiality of client, company, and personnel information.</li><li>Demonstrates a strong commitment to the mission and values of the organization, display high standards of ethical conduct and understand the impact of violating these standards on an organization, self, and others.</li><li>Access and retrieve patient information from various computer systems and media.</li><li>Performs other duties or special projects as assigned.Competency<ul><li>Thorough knowledge of medical record release of information requirements; understanding of HIPAA; working knowledge of state and federal privacy regulations regarding release of medical information</li><li>Excellent organizational skills, project management and attention to detail</li><li>Possesses excellent interpersonal skills.</li><li>Communicate effectively in a courteous and confidential manner with providers, staff and visitors or patients.</li><li>Demonstrates excellent computer skills including Excel, Word, Outlook, and SharePoint.</li><li>Must have ability to adapt to a varied routine of office work with frequent interruptions. </li></ul></li></ul> Qualifications TravelLimited travel may be required. Education and Experience<ul><li>RHIT or RHIA certification or equivalent preferred.</li><li>Minimum of 3 years’ experience in Release of Information experience. </li><li>Experience working with vendors that perform medical record release of information duties.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...