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Subrogation Desk Adjuster - Property (Primarily Home)

November 8, 2025

You’ll investigate and manage property subrogation claims, focusing on determining liability, gathering information, reviewing coverages, and negotiating recoveries. Your role centers on collaboration, communication, and delivering customer-driven solutions throughout the subrogation process. If you’re driven to make a positive impact and bring energy, compassion, and a desire to learn and grow, you’ll thrive in our collaborative environment. Here, you’ll have the opportunity to tackle challenges with creativity and resilience, making a meaningful difference every day.Position Compensation Range:$56,000.00 - $92,000.00Pay Rate Type:SalaryCompensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.Primary Accountabilities<ul><li>Work collaboratively with first party business partners, including Homeowners (HO4, HO6, HO3), Commercial BOP, BOP Hab, and Farm Ranch lines of business.</li><li>Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.</li><li>Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.</li><li>Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.</li><li>Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.</li><li>Responds to customer inquiries, makes appropriate decisions and closes file as needed.</li><li>Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.</li><li>Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.</li><li>May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience. </li></ul> Specialized Knowledge & Skills Requirements<ul><li>Demonstrated experience providing customer-driven solutions, support, or service.</li><li>Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.</li><li>Demonstrated experience handling moderately complex claims, or other equivalent experience.</li><li>Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.</li><li>Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.</li></ul> Licenses<ul><li>Obtain state specific property casualty claims licensing as required.</li></ul> Travel Requirements<ul><li>Up to 10%.</li><li>Catastrophe duty up to 75% as applicable.</li></ul> Physical Requirements<ul><li>Work that primarily involves sitting/standing.</li></ul>We Welcome: People from all backgrounds and experiences. If you have heart, drive, and a passion for helping others, we encourage you to apply—even if you don’t meet every qualification.Ready to join a team that values your unique perspective? Apply today!<h3>Additional Information</h3><ul><li>Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>Sponsorship will not be considered for this position unless specified in the posting</li></ul><ul><li>Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>Sponsorship will not be considered for this position unless specified in the posting</li><li>Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.</li><li>This role is being reposted with a change from hybrid to remote.</li><li>In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.</li></ul> In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations- Madison, WI, Boston, MA, Phoenix, AZ or Denver, CO (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.<ul><li>#LI-Remote</li></ul>We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email <a href="mailto:AskHR@AmFam.com" target="_blank" rel="noopener noreferrer">AskHR@AmFam.com</a> to request a reasonable accommodation.#LI-JA2

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...