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Service Desk Level 1 Analyst Remote

November 14, 2025

🌟 Join DYOPATH – A Great Place to Work 4 Years in a Row! 🌟 We're proud to be recognized as an amazing workplace year after year. At DYOPATH, we value growth, teamwork, and making technology simple for our clients. Now, we're looking for YOU to join our award-winning team as a Service Desk Level 1 Analyst! Why You'll Love Working Here as a Service Desk Level 1 Analyst <ul><li>Purpose with Passion: Our L.O.V.E. philosophy, Living Our Values Every Day, turns work into meaningful impact.</li><li>Grow & Thrive – From certifications to career paths, DYOPATH invests in your development.</li><li>Award-Winning Culture – Recognized as a Great Place to Work four years in a row!</li><li>Fun & Respectful Teamwork – Collaborative, upbeat environments where achievements are celebrated. </li></ul>Why This Role Rocks As a Service Desk Level 1 Analyst, you'll be the first line of support, helping users stay productive and connected. You'll learn new skills, work with a supportive team, and start building a career in IT. 📌 Job Title: Service Desk Level 1 Analyst <ul><li>Schedule: Monday – Friday Core Business Hours</li><li>Pay: 💵 $20/hour</li><li>Location: 🌍 Remote </li></ul>Why You'll Love Being a Service Desk Level 1 Analyst at DYOPATH <ul><li>✅ Work for a company that's been voted a great place to work FOUR years in a row!</li><li>✅ Enjoy a steady weekday schedule with evenings free.</li><li>✅ Competitive pay and career growth opportunities.</li><li>✅ A supportive team that values your success. </li></ul>What You'll Do as a Service Desk Level 1 Analyst <ul><li>📞 Respond to calls, emails, and chats with professionalism and empathy.</li><li>🖥 Troubleshoot desktops, laptops, printers, mobile devices, software, and network issues.</li><li>📝 Log all interactions accurately in the ticketing system.</li><li>🔍 Resolve what you can, escalate what you can't—fast!</li><li>✅ Follow up to ensure customer satisfaction.</li><li>📚 Keep learning through training and certifications.</li><li>🌟 Participate in special projects that keep things exciting. </li></ul>What Makes You Shine as a Service Desk Level 1 Analyst <ul><li>Strong communication and a customer-first mindset.</li><li>Basic tech knowledge (hardware, software, networks).</li><li>Ability to stay calm and positive under pressure.</li><li>A hunger to learn and grow in IT. </li></ul>Awesome Benefits 🎉 <ul><li>🏥 Medical, Dental & Vision Coverage</li><li>💡 Life Insurance</li><li>💼 401(k) with company match</li><li>🌴 "You Pick a Day" paid holiday</li><li>🍼 FSA & HSA options</li><li>\🐾 Pet Insurance (because pets are family!)</li><li>and much more!</li><li>👉 Full benefits overview at dyopath.com/careers </li></ul>Education & Experience <ul><li>🎓 High School Diploma or GED required</li><li>💼 One year of professional experience (customer service or technical support preferred) </li></ul>Ready to join a team that values YOU? Apply now and become our next Service Desk Level 1 Analyst! 🚀 Equal Opportunity Employer DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...