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Remote Support Professional

November 14, 2025

<div> <h4>Job Details</h4> <div>Job Location: Williamsport, PA</div> <div>Position Type: Full Time</div> <div>Salary Range: Undisclosed</div> </div> <h4>Description</h4>The Remote Support Professional, under the supervision of the Remote Support Manager, is responsible for assisting individuals with developmental disabilities or other special needs in various environments. This role supports clients in their daily living activities, including personal care, household tasks, and community involvement, while fostering an environment of safety, respect, and empowerment. ESSENTIAL FUNCTIONS The essential functions of this position consist of the ability to perform basic math functions, write, read, and comprehend what is read. Expressive and receptive language skills are also required in the execution of the responsibilities below. Patience, compassion, and empathy with strong communication and interpersonal skills are essential. Position requires wearing suitable attire (clothing and footwear) that is respectful, practical, and conducive to providing high-quality care. In fulfilling this job, one must possess enough physical mobility to perform general office and administrative work. All the above may be performed with or without reasonable accommodation. Duties <ul> <li>Be a primary advocate for individuals served by ensuring health, safety, and welfare at all times.</li> <li>Honor and respect individuals and their personal rights in all aspects of the individual’s lives.</li> <li>Comply with Hope’s confidentiality policy and all applicable HIPAA regulations.</li> <li>Function as an appropriate role model and present an acceptable appearance and image when representing the agency.</li> <li>Exercise common sense and good judgment in all decision making</li> <li>Implement behavior management plans, provide guidance, and use positive reinforcement techniques to support individuals in managing behaviors.</li> <li>Support and encourage individuals to participate in recreational, educational, and social activities both within the home and in the community.</li> <li>Monitor and assist with medical needs, including medication administration and appropriate documentation, and ensure the safety and well-being of individuals. </li> <li>Report any health or behavioral changes/concerns to supervisors.</li> <li>Manage challenging behaviors using de-escalation techniques.</li> <li>Follow behavior intervention plans (if applicable)</li> <li>Support individuals with household chores such as meal preparation, laundry, cleaning, and maintaining a clean-living environment.</li> <li>Maintain a safe environment and address potential risks.</li> <li>Support individuals with transportation to appointments, work, and/or social activities.</li> <li>Maintain accurate records of the individuals’ activities, such as behavior, health status, and progress in daily logs and reports.</li> <li>Effectively communicate with individuals, families, and staff. Report any incidents, concerns, or updates regarding individuals’ well-being or behavior.</li> <li>Support individuals in developing life skills and promoting independence in daily routines, social interactions, and personal decision-making.</li> <li>Collaborate closely with other staff members to ensure a coordinated approach to care and support for individuals. Ensure full compliance with Integration, Everyday Lives, Hope Enterprises, Inc. Policy and Procedures and current ODP practices and philosophies. </li> <li>Notify and consult with supervisor when additional support is needed. Utilize the On-Call System as appropriate. </li> </ul> Specific to: Remote Support Services: <ul> <li>Be awake at all times to provide support through monitoring alerts from the technology and/or to provide direct virtual support to individuals as scheduled or needed. </li> <li>Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing. </li> <li>Notifies and coordinates with emergency personnel when required. </li> <li>Troubleshoots technology issues with remote support systems in the homes and escalate issues if necessary. </li> <li>Provides ongoing training with technology to individuals served to engage them to utilize in-home devices. </li> <li>Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed. </li> <li>Provides remote support to individuals remotely throughout assigned region. </li> </ul> Other Duties <ul> <li>Accept temporary work assignments.</li> <li>Attend and participate in scheduled training and meetings.</li> <li>Perform other duties as required or assigned.</li> </ul> HOURS: This is a non-exempt position. Responsible to work 20-40+ hours per week (as applicable to position) with flexible hours as required by program needs and may include evenings, weekends, and holidays. IMMEDIATE SUPERVISOR: Remote Support Manager POSITIONS SUPERVISED: None <h4>Qualifications</h4> <ul> <li>High school diploma or General Educational Development (GED) Certificate. </li> <li>Experience in human services is preferred, or an equivalent combination of experience and training is acceptable. </li> <li>All staff must be at least 18 years of age. </li> <li>A valid driver’s license is required unless programmatic circumstances permit. </li> <li>Proficiency with technology is required.</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...