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Public Service Aide - (INTERNAL POLICE CANDIDATES ONLY)

November 7, 2025

About the position

This is a paraprofessional position designed to relieve law enforcement personnel from non-police, non-hazardous service calls and duties. Employees in this classification are responsible for assisting with law enforcement-related complaints which do not require arrest powers, but do involve traffic duties and responsibilities for the accurate, rapid and effective evaluation of, and response to, telephone calls for information and police assistance. Work is performed in accordance with prescribed law enforcement procedures and departmental regulations; however, incumbents exercise some independent judgement in the absence of immediate supervision in reacting to emergency situations. Supervision is received from a superior who establishes work schedules and reviews work through personnel observation and written reports for efficiency and effectiveness. An employee in this classification will be selected for a primary assignment that will include one of the following: staffing the reception desk at the main Public Safety Complex or department substations; field assignment responding to and handling of calls for service, completing reports in the telephone reporting unit; providing traffic control at the Broward County Arena complex; working within the Support Services Unit or other administrative or specialized assignments that may be required or become available. An employee may be required to change from one primary assignment to another one on either a temporary or permanent basis. Daily supervision will depend on the employee's primary assignment.

Responsibilities

Staff the reception desk at the main Public Safety Complex or department substations.
Greet visitors and ascertain the purpose of their visit.
Issue and collect visitor passes and prevent the public from entering restricted areas.
Answer phones and direct calls to the appropriate person or unit.
Retrieve and replenish department equipment and supplies.
Respond to non-criminal accidents and investigate parking violations.
Perform traffic control at fire and accident scenes.
Prepare various reports on minor criminal incidents.
Operate radio equipment and various vehicles.
Control the orderly flow of vehicle and pedestrian traffic at events.
Receive, unload, store, and inventory equipment and supplies in the Support Services Unit.

Requirements

Graduation from an accredited high school, vocational school or G.E.D. equivalency diploma.
One (1) year of full-time paid experience in a position dealing with the public.
Must have passed C.J.B.A.T. (Test results valid within four (4) years of application submittal).
Proficiency with Word and Excel preferred.
Must have the ability to work various shifts.
Applicants cannot be convicted of any felony or misdemeanor involving moral turpitude.
Must be a current City of Sunrise Employee.

Nice-to-haves

Possession of a valid Florida driver's license with an acceptable driving record.
Possess the skills necessary in operating a forklift vehicle in a safe and effective manner.
Maintain certification from the National Safety Council which meets OSHA and ANSI standards.
Possession of a certificate issued by the National Safety Council for forklift training.
Certification as a 911 public safety tele-communicator for certain assignments.
Specialized certification/education for the Crime Scene Unit.

Benefits

100% of the cost for single coverage for group health insurance.
66.66% of cost for dependent/family coverage.
$30,000 life insurance.
$10,000 accidental death & dismemberment insurance.
Employee assistance program through Cigna Behavioral.
Retirement plan with an 8% employee contribution.
Paid holidays including New Year's Day, Memorial Day, and Christmas Day.
Annual leave with maximum accumulation of 290 hours.
Sick leave with unlimited accrual.
Tuition reimbursement after one year of employment.

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