Part-Time Virtual Customer Representative - Louisville, KY (240348) Who We Are... At Consumer Cellular, we pride ourselves on breaking the mold when it comes to employee and customer care. We believe in offering employees the flexibility to design work schedules that meet their individual needs, while also acknowledging that customers require support at various times throughout the day. By blending employees' preferred schedules with customers' needs, we have cultivated an environment where our team members can perform at their best, ensuring exceptional service and satisfaction for our customers. We understand that a 40-hour work week is not for everyone, which is why we offer part-time scheduling options. After completing a comprehensive 5-week training program, during which you will work a standard 40-hour week, you will have the flexibility to work from the comfort of your home on a schedule that allows you to best While this role is remote, you will still need to reside within 50 miles of our Louisville center. What You will Do • Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA • Technology Troubleshooter – When it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you able to answer questions, but you are the solution! Customers require assistance with how to operate their phone. Some of the areas you could assist include changing a SIM card, downloading apps, or adding contacts to their phone. • Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace. • Team Player – We win, we celebrate, we laugh, we appreciate and respect each other as professionals and teammates. This is part of the secret sauce of Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents. What is in it for YOU – • Flexibility in Schedule – We offer a range of part-time scheduling options to fit different lifestyles. Whether you're a weekend warrior or prefer morning or evening shifts work better, we have schedules designed to meet your needs. Most of the schedule offerings will provide 20-25 hours a week. • Competitive Wage and Savings – ($16/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out! • Career Growth – You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly – you have the freedom to self-promote through meeting and maintaining your metrics. • Paid Training – Full-time, 5-week training that is 100% paid! What Skills You Need (Do not worry we train the rest) • Right Attitude – Come prepared with an attitude focused on learning and creating great experiences for our customers. • Experience – A high school diploma or equivalent is required. We also require at least 6 months of customer service experience. Remote customer service experience preferred. • Office Computer Skills – you will need basic computer skills (general typing, use of common software applications, and ability to navigate the internet). • Work from Home Requirements – • Internet Connection – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data. • Distraction-Free Workplace – You will need to provide an office setting in your home. Somewhere you can close out the world and noise so the customer can hear YOU. • Location – While you work from home, you must be within 50 miles of our Louisville contact center. This is because we believe you should have the freedom to have team interaction when you choose. There is also an on-site and off-site IT support as needed. About Consumer Cellular Consumer Cellular is the top-rated wireless provider that provides cellphones and no-contract service plans primarily to those 50+. Founded over 25 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, they have become well known for their 100% U.S. based, award-winning customer support. Consumer Cellular has been honored by J.D. Power as #1 in Customer Service among Value MVNOs, 17 Times in a Row, making it the Most Awarded Brand for Wireless Customer Support among Value MVNOs. Additionally, the company has been ranked on the Inc. 5000 list 12 times. The company has been an approved AARP Provider for over 14 years and offers AARP members exclusive discounts on service. The Scottsdale, AZ. based company is privately held with 2300 employees and utilizes the nation's largest voice and data networks, which cover 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target and Walmart, as well as directly to consumers at ConsumerCellular.com or (888) 345-5509. For J.D. Power 2022 Wireless Customer Care Mobile Virtual Network Operator Study award information, visit jdpower.com/awards. For cellphone tutorials, features, applications, and company news, connect with Consumer Cellular on Facebook and Youtube. Pre-employment background check and drug screen is required. #AGENT2024 Primary Location: United States-Kentucky-Louisville Job: Customer Service Job Posting: Sep 16, 2024 Unposting Date: Oct 16, 2024 Apply Job!