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Dispatch - Yakima

November 11, 2025

Currently 1 Dispatch position available. You may apply online and email all supporting documents to treena.russell@advancedlifesystems.us.com

Be apart of our ALS Team!

Dispatcher - FT Position

Advanced Life Systems, Inc is seeking a reliable and caring individual to join our dispatch team. The ideal candidate must be an excellent communicator and possess the ability to stay calm and composed under pressure.

Qualified applicants should meet the criteria listed below. All applicants must be at least 18 years of age or older. Applicants must also be able to show proof of eligibility to work in the United States.

Advanced Life Systems is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or accommodation during the application process or employment with ALS because of a disability, it is available upon request.

Dispatch shift overview:

Currently the shifts are separated into 12-hour rotations. Day shift begins at 0700 and ends at 1900 with the oncoming night shift. Utilizing professional phone etiquette is very important. Our phone demeanor is often the first impression of our agency, as we are the first line of communication for all phone traffic. This includes patients, providers, staff, and other government agencies. This position also requires a strong ability to adhere to all policies, procedures, and guidelines.

In this position multi-tasking is a must. We are a busy service and are typically answering the phone, dispatching a call, and updating our run cards at the same time. We are responsible for the safety of at minimum five field units as well as a wheelchair van during the duration of our shift. Our intake includes both non-emergent scheduled trips and 911 emergent calls. Having a strong knowledge and understanding of the geographical area is very helpful.

Duties:

Daily shift hand over requires count of petty cash and verification of controlled substances
Update on duty/off duty crews for shift
Understanding and maintain HIPAA compliance due to sensitive information in a discreet professional manner
Field incoming calls to appropriate person
Schedule Inter-facility, Long distance, and Cabulance Wheelchair transports
Prioritization of urgency for dispatched calls from inter-facility transfers
Maintain city coverage for 911/private calls
Ensure radios, batteries, phones are charged
Properly and fully complete documentation of run cards
Attach run sheets with crew completed reports
Clear cancelled run sheets
Print and stock necessary forms

Regularly Used Systems/Programs:

CAD/Spillman
KAS-10 (Radio paging system)
Computerized Mapping Software
Microsoft programs (Office 365)
Cell Phone - Push to talk

Requirements:

High school Diploma or equivalent required
Bilingual-strongly desired
Minimum one-year experience in public service/customer service (preferred)
Certified in CPR or Successful completion of course upon hire
Must be ready to work in a shift-work environment and will include days, nights, weekends, and holidays.
Must be able to type 30 WPM
Strong knowledge of Medical Terminology
EMD certified or equivalent certification (preferred - not required)
Superior customer service skills
Strong analytic and problem-solving skills
High level of initiative and the ability to make sound decisions independently
Excellent organizational, computer, and communication skills

Physical Demands:

(Reasonable accommodations can be made upon request.)

Physical demands described here are representative of those that must be met by an employee to successfully perform essential functions for this job.
The Dispatcher will often sit and stand unassisted and may also lift up to 20 pounds or more throughout the normal course of a day.
The Dispatcher will verbally communicate both through direct contact with crew members and providers, and through a radio device and phone. Clear and concise voice communication is required at all times.
Dispatchers will also frequently hear spoken words face-to-face from crew members and customers, and via radio and phone; multi-lingual candidates are highly preferred but not required.
The dispatcher will frequently be sitting for extended periods of time near computers, will be typing and writing, and will be reading content transmitted through computers.
The Dispatcher will primarily be working indoors in a controlled office environment.
The Dispatcher will be working with chemical substances such as liquid paper, sharpie markers, and basic cleaning supplies. (Full Hazardous Material sheets/information are available to the employee at all times).

BENEFITS:

Medical/Dental Insurance.
401k Plan with Employer matching.
Sick and Vacation Paid Time Off.
In-House continuing education opportunities at no cost to the employee.
Employer Paid Life Insurance

WE ASK THAT ALL OF YOUR CERTIFICATIONS AND RESUME BE EMAILED DIRECTLY TO: treena.russell@advancedlifesystems.us.com

Location: Yakima, WA

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...