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Customer Experience Manager - LookinBody Web (REMOTE)

January 2, 2026

About Our Company:

InBody is a worldwide leader in the health metrics field, revolutionizing the industry with innovative technology and devices. InBody’s products are trusted by top research facilities, fitness centers, hospitals, and health centers around the world because of their accuracy, reproducibility, and ease-of-use.

We proudly produce advanced health technology designed to make understanding and improving health and wellness accessible to everyone. From class-leading body composition analyzers to user-friendly automated blood pressure monitors, our goal is to equip health and wellness professionals with the tools they need to help clients and communities improve their well-being.

About the Role:

We are looking for a proactive, technically savvy, and client-focused Customer Experience Manager who will specialize in post-sales support for LookinBody Web (LB Web). This role is critical in helping clients successfully set up, adopt, and stay engaged with the LB Web platform. You will serve as the main point of contact for all LB Web-related support, provide live tutorials and walkthroughs, and assist in retention efforts by conducting follow-ups and gathering client feedback. Your insights and escalations will directly inform improvements to the platform and the customer experience.

You will thrive in our fast-paced, entrepreneurial environment where growth is rapid, innovation is valued, and customer satisfaction is the highest priority.

This is a full-time, remote position reporting to the Head of Customer Success.

Essential Responsibilities:

Serve as the primary post-sales contact for customers using or onboarding to company’s cloud database management system (LookinBody Web)

Proactively reach out to clients who have not completed LB Web setup to offer guidance and walkthroughs

Conduct LB Web tutorials and live walkthroughs via Zoom or phone to help clients maximize platform value

Perform LB Web retention calls to understand why clients did not activate or continue usage, and collect meaningful feedback

Document and escalate any platform issues or feedback to the Product and Development team

Support the general Customer Experience team as needed, including:

Managing assigned accounts

Conducting Q&A training sessions

Organizing documentation for Key Accounts (Health/Wellness, Medical, Academic)

Assisting with trade-ins and device-related logistics

Maintain accurate records of all interactions and customer data using CRM tools (Zoho)

Identify upsell opportunities related to LB Web and share them with the Sales team

Stay up-to-date on all campaigns, new features, and platform updates related to LB Web

Essential Qualifications:

2+ years in customer service, technical support, or customer-facing role, preferably in a SaaS or software-related environment

Excellent written and verbal communication skills

Ability to clearly explain technical concepts to non-technical users

Strong organizational and time management skills

Comfortable using Zoom or Teams and conducting live product walkthroughs

Self-motivated, with the ability to work independently and manage time effectively

Proficient in Microsoft Office

Experience using CRM software (Zoho preferred)

Willingness to learn new platforms and tools related to LB Web and internal operations

Bonus Qualifications:

Experience with LookinBody Web or similar health/fitness SaaS platforms

Background in customer success, onboarding, or retention-focused roles

Knowledge of API integrations, data syncing, or web-based troubleshooting

Experience collecting customer feedback and communicating it to product or engineering teams

Familiarity with InBody devices or the health/wellness technology industry

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits Summary*:

Medical (PPO), dental (PPO), vision (PPO), & life insurance*

Flexible spending account (FSA) and dependent care account (DCA)*

401(k) plan with up to 3% company match*

Paid vacation and sick leave

11 annual paid holidays and paid time off for birthday

Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up

Discounted pet insurance

Job-related training reimbursement*

*The above-stated benefits may change without prior notice and will begin after successfully completing the 90-day introductory period and/or other tenure requirements.

Pay Rate Range:

$24.00-$29.00 per hour

COMMITTED TO EQUAL OPPORTUNITY

Biospace Inc dba InBody believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. Our equal employment opportunity policy statement, the EEO is the Law Poster and Supplement, and Pay Transparency Nondiscrimination Provision reaffirm this commitment.

InBody is also committed to providing reasonable accommodations to qualified individuals with a disability so that an individual can perform job-related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact our HR team at (323) 932-6503.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...