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Advisor, Technical

November 8, 2025

Location(s):United States of AmericaCity/Cities:RemoteTravel Required:00% - 25%Relocation Provided:NoJob Posting End Date:November 7, 2025Shift:Job Description Summary: Our vision is to craft the brands and choice of drinks that people love, to refresh them in body & spirit. Our customers are important to us, and we want to help create value no matter if they are big corporate or small local businesses. The Advisor, Technical Advisor position maximizes the value that myCoketech creates with Coca-Cola customers and field service technicians by eliminating service calls. This job provides efficient technical direction/resolution for fountain dispensers, vending and coolers over the phone, field service technician support, parts order processing for customers, and general phone inquiries of a technical nature. Additionally, the Advisor, Technical Advisor exists to minimize customer downtime and reduce service costs, providing support 365 days per year, 24 hours per day. What You’ll Do for Us<ul><li>Troubleshoot Equipment issues (e.g., Freestyle; Legacy, coffee, McDonald’s, etc.) via telephone/video to minimize customer downtime and reduce/avoid service expenses.</li><li>Diagnoses mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g., laptop, NOCTIS, etc.)</li><li>Creates/maintains cases, work orders, records, logs, and other written or computer-based documents according to established procedures.</li><li>Documents all information relating to customer support issues in Salesforce (Thirsty).</li><li>Assists in the development of specific technical and training documentation.</li><li>Assists other technicians in the repair and maintenance of equipment.</li><li>Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures.</li><li>Researches and resolves issues for customers, business partners, and Company associates to expedite service, installations, or orders using information systems (e.g., Thirsty, Genesys, Freestyle support systems, etc.)</li></ul>TELEWORK: High-Speed Internet service is required and an isolated environment within your home that removes all distractions and provides the professional experience for our customers as expected. Ability to work in a telecommuting environment being self-driven and self-motivated by retaining systems training, process training, and the ability to work virtually. Qualifications & Requirements<ul><li>High school diploma; GED equivalent</li><li>At least 3+ years of experience in Technical service and customer support.</li><li>Strong emphasis on candidates that have experience in all Freestyle platforms and National Food Service customers (McDonald's and Burger King) that require troubleshooting skills.</li><li>Knowledge of equipment installation requirements (e.g., electrical power, water, drain, airflow, space requirements).</li><li>Knowledge and application of dispensing equipment installation principles.</li><li>Knowledge of the Customer Communications software systems requiring “basic” to “advanced” computer skills with capabilities to navigate multiple systems.</li><li>Making customers (external and internal) and their needs a primary focus of one's actions; developing and sustaining productive customer relationships; creating and executing plans and solutions in collaboration with the customer.</li><li>Knowledge and understanding of basic refrigeration preferred. Includes basic knowledge of existing technologies and ability to apply them to the Company's business.</li><li>Knowledge of basic electricity (e.g., amperage, voltage, current). Includes the ability to detect, assess and appropriately safeguard against potential electrical problems.</li><li>Due to the nature of very diverse business bilingual associates speaking Spanish are encouraged to apply. </li></ul> What We Can Do for You<ul><li>Iconic & Innovative Brands: Our portfolio represents more than 200 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico</li><li>Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants, and many more each day.</li></ul>The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.Skills:Computer Literacy, Customer Relationship Management (CRM), Customer Service, Detail-Oriented, Microsoft Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, TroubleshootingPay Range:$60,200 - $74,100Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.Our Purpose and Growth Culture:We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit <a href="https://www.coca-colacompany.com/company/purpose-and-vision" target="_blank" rel="noopener noreferrer">Our Purpose and Vision</a> to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...